Effective Date: January 2026
CChub (“CChub”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and WhatsApp-based services.
By using CChub, you agree to the practices described in this policy.
1. Scope of This Policy
This Privacy Policy applies to:
The CChub website https://cchub.co.zw
Interactions initiated through WhatsApp using the CChub bot
2. Information We Collect
2.1 Information Collected on the Website
When using the CChub website, we may collect only:
- WhatsApp phone number
This number is collected solely to initiate a WhatsApp chat between you and the CChub WhatsApp bot.
We do not collect:
- Names
- Email addresses
- Physical addresses
- Payment card details
- Identity documents
2.2 Information Collected on WhatsApp
All transactions and service interactions occur on WhatsApp.
During WhatsApp usage, we may collect and store:
- Transaction details (such as service type, provider, amount, reference number)
- Transaction status (successful, failed, pending)
- Timestamps and system logs related to the transaction
CChub does not store your mobile wallet PINs, passwords, or authentication credentials.
3. How We Use Your Information
We use collected information to:
- Open and maintain communication with you on WhatsApp
- Deliver bill payment and related services
- Process, verify, and record transactions
- Provide transaction confirmations and service notifications
- Maintain transaction logs for reconciliation, auditing, dispute resolution, and fraud prevention
- Improve system performance, reliability, and security
- Comply with applicable legal and regulatory obligations
We do not use your information for unsolicited marketing.
4. WhatsApp & Third-Party Services
CChub uses WhatsApp as a communication channel. Your interactions on WhatsApp are subject to WhatsApp’s own terms and privacy policies.
Payments are facilitated through third-party payment service providers and mobile wallet platforms. These providers process transactions under their own privacy and security frameworks.
CChub is not responsible for the privacy practices of WhatsApp or third-party payment providers.
5. Data Retention
WhatsApp numbers and transaction records are retained only for as long as necessary to provide services, meet operational needs, and comply with legal or regulatory requirements.
Transaction logs may be retained for record-keeping, compliance, and dispute resolution purposes.
6. Data Sharing
CChub does not sell, rent, or trade personal information.
We may share limited information only:
- With payment and service providers strictly for transaction processing
- When required by law, regulation, court order, or lawful authority
All data sharing is limited to what is necessary.
7. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no electronic transmission or storage system is completely secure, and CChub cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to information we hold about you
- Request correction of inaccurate records
- Request deletion of information where legally permissible
Requests can be submitted through our contact page.
9. Changes to This Privacy Policy
CChub may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Continued use of the platform after changes constitutes acceptance of the revised policy.
10. Contact Information
For questions, concerns, or requests relating to this Privacy Policy, please contact us.